Disputes & Complaints
Last updated: July 2026
1. Tell us
We hope you're delighted with our service, but if something has gone wrong, please let us know so we can work towards resolving it promptly and fairly. Making a complaint is free, and you can do it verbally or in writing:
- Talk to me directly: Ugur Ozer · ugur@demir.loans · 0495 000 228
- Or contact LMG's resolutions team: resolutions@lmg.broker
- Phone: 1800 275 564 (toll free), Monday to Friday 8am–7pm (AEST)
- Mail: Resolutions, Level 28, 35 Collins Street, Melbourne VIC 3000
If you need accessibility assistance, including language help and translations, use any of the contacts above and we'll arrange it.
2. External dispute resolution
If we can't reach an agreement on your complaint, you can refer it to an ASIC-approved External Dispute Resolution (EDR) scheme. Our EDR provider is the Australian Financial Complaints Authority (AFCA):
- Online: afca.org.au
- Email: info@afca.org.au
- Phone: 1800 931 678 (toll free)
- Mail: GPO Box 3, Melbourne VIC 3001
External dispute resolution is a free, independent service. You can go to AFCA at any time, though if our internal process is still under way, AFCA may ask for it to finish before taking the matter further.
3. More information
You can ask us at any time for further details about our dispute resolution procedures, or for a copy of our privacy policy.